Privacy Policy

Arboreal Labs ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have. It applies to arboreallabs.com and the platforms we operate, including GrowX CRM, Athena LMS, and FlowForge OS.

1. Information We Collect

Information you give us: when you submit our contact form we collect your name, company name, email address, phone number, and the details of your enquiry.
Platform data: if you use one of our hosted platforms, we process the business data you and your users enter in order to provide the service. You remain the owner of that data.
Usage and device data: like most websites, our hosting and analytics may automatically record basic technical information such as IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

To respond to your enquiries and provide the services you request.
To operate, maintain, secure, and improve our websites and platforms.
To send you service-related communications, and (only with your consent) occasional updates about our products.
To comply with our legal obligations.

We do not sell your personal information.

3. Cookies & Analytics

We may use cookies and similar technologies to keep the site working correctly and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some functionality.

4. Third-Party Services

We rely on a small number of trusted providers to run our website and respond to you, including our hosting provider and our contact-form processor (FormSubmit). These providers process data only on our behalf and in line with their own privacy terms. We are not responsible for the privacy practices of external sites we link to.

5. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, or as required by law. When it is no longer needed, we delete or anonymise it.

6. How We Protect Your Data

We use appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse. Platform stock movements and records are maintained as auditable transactions. No method of transmission over the internet is fully secure, but we work hard to protect your data.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

8. Children's Privacy

Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out at founders@arboreallabs.com or through our contact page.